IBM Maximo for Service Providers

Manage your Internally Shared Services

IBM Maximo for Service Providers helps manage assets for multiple customers in a single deployed instance.

IBM Maximo for Service Providers helps lower the total cost of ownership and increase profitability and customer satisfaction by managing your customer’s assets either through third-party outsourcing or an internally shared services model.

As maintenance activities are recorded, prices are calculated based on the pricing rules specified in the customer agreement.

Recurring charges can be billed to customers automatically through billing schedules that are part of the customer agreement

Maximo for Service Providers features include:

  • Provide detailed and accurate billing with a review and approval cycle

  • Reduce TCO by leveraging a single deployed instance to manage multiple customers

  • Automatically bill your customers for recurring fees, asset management, and asset usage

  • Manage multiple customers with many locations and provide unique customer contracts and rules to define entitlement of services and pricing

  • Improve the efficiency of service delivery with automatic notification and automatic assignments

  • Based on leading standards-based technology: web-architected platform built on J2EE with advanced business process management

Customer SLAs

One repository for data such as a listing of the Services you will provide to your customers; the SLAs to provide them; the prices that will be charged and the ability to monitor the process around delivering these services. Documentation of the services that will be performed for the customer. Entitlement checks against these contracts allowing you to ensure the Customer is entitled to that service under the requested conditions, and, most importantly, the prices that will be charged for the services provided.

  • Billing Functionality

    Rich functionality allows for multiple billing methods across managed assets and services. Gives a service provider visibility into all of the costs of maintaining assets and providing services. Provides transparency for the customer into their usage of those assets and services.

  • Versatile Reporting Engine

    Report tooling includes canned reports, KPIs displayed on a dashboard, Ad Hoc Query functionality, and a query wizard allowing users to define and schedule their own reports. Provides Service Provider management with in-depth results on their business.

Response Plans

Functionality includes the ability to automatically assign the appropriate person or team responsible for handling each request, will select the appropriate job plan or template to accomplish the requested work, will notify the appropriate individuals about the work in process, and will determine the next steps that are needed. Provides a smooth and consistent response to any request from customers. Provides visibility for Service Provider management and the customer on the progress of the response.

  • Multi-Customer Operation

    Complete segregation of customer data. Provides the ability to run multiple customers on one instance. Reduced cost for maintenance and upkeep

  • Interactive, Action Based Workflows

    Comprehensive engine allowing you to automate service delivery. Ensures consistency of service delivery and process management.

For more information on Maximo for Service Providers and pricing, please contact us at