Maximo Application Management and Monitoring

  • Proactive Maximo Deployment Monitoring

    Keeping an enterprise-level application up and running can be challenging enough, so trying to be proactive can feel like a daunting task. Give your end-users and IT professionals peace of mind with Ontracks’ Maximo Application Management and Monitoring (MAMM). Ontracks will proactively and frequently monitor your Maximo deployment and provide periodic Health Status Reports for you to review. We will also assess KPIs and suggest recommendations to improve the health of your Maximo environments or to avoid possible future failures.

Overview

For deployments of the current Maximo 7.6.1.x, and all the way back to version 6.x, Ontracks will remotely monitor your Maximo environment on a recurring basis. These tasks are broken up by their relevance to your deployment and reported back to you for review and action.

  • Frequency of Activity

    Weekly
    • Review of all Maximo log files;
    • Review of attached documents folder sizes;
    • Monitor of DB server performance; and
    • Summarized in an easy-to-read Health Status Report.
    Monthly
    • All of the weekly activities plus;
    • Refresh of non-production environments;
    • Provide a summary of new IBM patches, hotfixes, etc and comment on their appropriateness for your deployment; and
    • Summarized in an easy-to-read Health Status Report.
    Quarterly
    • All of the monthly activities plus;
    • KPI on active system users;
    • KPI on inactive system users;
    • Review new IBM Feature Pack release and assess relevancy for your deployment; and
    • Summarized in an easy-to-read Health Status Report.
    Annually
    • All of the quarterly activities plus;
    • Review of other IT initiatives to assess the impact on Maximo (such as operating system upgrades, server moves, clustering, etc.)
    • 2-day onsite* deployment assessment and planning for coming year; and
    • Summarized in an easy-to-read Health Status Report.

    *Travel expenses in addition to the monthly fee; or assessment may be performed remotely.

  • Benefits

    • Proactive environment management
    • Identify potential outages or performance degradation
    • Known fixed monthly cost
    • Annual roadmap of planned activities
    • Benefit from IBM Certified Deployment Professional experience

Features

Proactive environment management

Peace of mind that someone is proactively monitoring Maximo to find and report issues before they become performance issues or outages.

  • Reporting on the Health of your Maximo Instance.

    Periodic easy to read report on the health of your Maximo system with clear actions to take, and a summary of environment performance.

  • Benefit from an IBM Certified Deployment Professional

    Trust in knowing the information provided is by an IBM vetted and certified individual. Ontracks is the number one reseller of IBM Maximo in Canada, and the United States. We are also the first IBM Maximo Platinum Business Partner in North America.

  • Known Fixed Monthly Cost

    Service is provided for a low monthly fee and will not change; your system administration costs are known.

Maximo Enterprise System Administration may be purchased independently; however, when it is an add-on to our Maximo Application Support Service (MASS), additional information regarding support tickets will be included in the Health Status Reports and a detailed analysis of support issues when Feature Packs are released and the annual assessment is performed.

For more information about MASS, click here.

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    IBM Maximo services

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