Issue Tracking Solution

Issue Tracking Application

A leading oil and gas company needed a specialized application inside Maximo to support regulatory and compliance management by tracking operational issues, and turned to Ontracks for help.

Our proprietary configuration was designed to meet the customer’s need for comprehensive documentation and resolution tracking of various issue types requiring formal reporting to external agencies. The core features of the application include the ability to create an Issue record, a workflow process to guide the business through the process of issue identification, resolution through to completion and integration with existing work management systems.

• As new issues, or modifications to existing issues are made appropriate roles are notified to increase process efficiency. These were managed using core Maximo features such as:
  

  1. Workflow Assignments and Notifications
  2. Start Center indicators – Result Sets & Color Indicators
  3. On-Demand Reports
  4. Key Performance Indicators

• The Issue Tracking Application is structured in a way such that users record:

  • Issue Details; such as the Location/Asset, Issue Type, Conditions Expected and Proposed Action Plans
  • Issue Classification linked to Key Performance Indicators
  • Issue Resolution; integration to Work Order Application, Management of Change
  • Communications Logs
  • Investigation Details