One Call Integration with Maximo

One Call Ticket Integration

Ontracks integrated into a large One Call system. The integration receives ticket messages from a provincial One Call system, translates them into Maximo format, and creates Maximo work orders. The integration provides the following functionality:

• Integration polls regularly for new One Call tickets. When a new ticket is found, the integration creates, updates, or cancels work orders based on individual ticket information.
• The integration processes attached images and links them to the work order.
• The work order location is derived from the ticket and assigned to the nearest field office.
• On work order completion, Maximo automatically emails or faxes dig safe brochures and the GIS drawing to the requestor.
• Maximo provides additional processing logic to relate tickets together and to prevent One Call errors from importing, which makes support easier.