One Call Ticket Integration
Ontracks integrated into a large One Call system. The integration receives ticket messages from a provincial One Call system, translates them into Maximo format, and creates Maximo work orders. The integration provides the following functionality:
- Integration polls regularly for new One Call tickets. When a new ticket is found, the integration creates, updates, or cancels work orders based on individual ticket information.
- The integration processes attached images and links them to the work order.
- The work order location is derived from the ticket and assigned to the nearest field office.
- On work order completion, Maximo automatically emails or faxes dig safe brochures and the GIS drawing to the requestor.
- Maximo provides additional processing logic to relate tickets together and to prevent One Call errors from importing, which makes support easier.
(compatible to 7.6.1.x)
- Maximo Enterprise
- Maximo Spatial
Major Business Benefits:
For more information, please contact us.